Product Info

Do I need an app to control Snap?

Yes, you need to download the Snap app from the iTunes App Store for iOS devices of from Google Play for Android devices.

Is my Snap video/audio encrypted?

Yes, all Snap audio and video is protected with 128-bit AES encryption.

Can I install Snap in a fixture with another motion detector or floodlight?

Snap should be installed into a light fitting that has a constant flow of electricity. Snap is designed to always be on and always be recording video and therefore must have a constant power source.

Will Snap still record video if the light is fully dimmed / turned off?

The bulb was designed to record video even when the light function is not enabled. If the area around the bulb gets too dark, Snap’s infrared sensors will turn on and the bulb will continue recording without skipping a beat. Burglars beware!

I forgot my password, how do I reset it?

You can reset your password by opening the Snap app and clicking on “Reset Password”. This will send a code to the email associated with the account, which can then be entered to reset the password.

Can you see my video feed?

By default, your Snap’s feed is visible only to you (or to anyone that you give your username and password to). The only exception is if you select the option to make your camera feed public (aka discoverable). When this option is enabled anyone with the Snap app will be able to view your feed.

Is Snap outdoor rated? If so, what rating does it have?

Yes, the Snap is rated IP54 with 100% U.V. protection, which means that it can be used outdoors.

How much data does Snap use? What internet speeds are recommended?

It depends on a couple of factors. Most importantly, Snap can stream in either SD or HD quality. Standard (SD) quality can use up to 1mbps of upload bandwidth while HD quality can use up to 2mbps. Upload consumption can also depend on how your Wi-Fi network is configured. Still unsure? Call us on +61 3 9580 0717.

Does Snap work on 2.4 GHz or 5 GHz Wi-Fi bands?

Snap works on both (dual) Wi-Fi bands. Set up Snap on whichever signal is strongest at your installation location.

How do I reset Snap?

To reset Snap, press and hold the reset button located on the outer rim of the light for approximately 10 seconds until the light begins to flash.

How bright is the bulb in Snap?

Snap is rated at up to 800 lumens at full brightness.

I’m having issues getting Snap to connect. What’s going on?

You’ll first want to ensure that your desired installation location has good signal strength. Hold your smart device up to where the bulb will be installed and note how many bars of Wi-Fi signal your smart device has. If it’s low, you’ll need to consider installing Snap closer to your router, getting a router with a stronger signal broadcast, or getting a Wi-Fi repeater to boost your signal.

Also, consider checking your internet speed. Each Snap needs at least 2 mbps (megabits per second) in order to maintain a connection to your network and function properly. Keep in mind that other devices and services take up some of your bandwidth too.

If you’re still experiencing issues, ensure that the bulb’s firmware is updated by going to the About section in the Snap app, tapping “Firmware Update”, and then “Upgrade all” to get the latest version.

Cloud Storage

How much storage do I get with Snap?

Sengled provide a free cloud storage service, capped at 24 hours. Your footage is recored and stored for a maximum of 1 day (24 hours), if you don’t download the footage within this time, it will be erased. If you have important footage that you are trying to track down, please contact Sengled directly.

What storage options are available?

Sengled offers 24 hours of cloud storage.

For more information, please call Sengled on +61 3 9580 0717.

Can I download my footage directly to my phone or computer?

Yes. If you have storage that you need to keep, please download it within the 24 hour period. To download, simply tap the 3 dots at the top right hand corner in the live playback section of the Snap app. You will see the option to download footage. This is completely free and will be saved directly to the device you are using.

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