By default, your Snap’s feed is visible only to you (or to anyone that you give your username and password to). The only exception is if you select the option to make your camera feed public (aka discoverable). When this option is enabled anyone with the Snap app will be able to view your feed.
Yes, you need to download the Snap app from the iTunes App Store for iOS devices of from Google Play for Android devices.
Yes, all Snap audio and video is protected with 128-bit AES encryption.
Snap should be installed into a light fitting that has a constant flow of electricity. Snap is designed to always be on and always be recording video and therefore must have a constant power source.
The bulb was designed to record video even when the light function is not enabled. If the area around the bulb gets too dark, Snap’s infrared sensors will turn on and the bulb will continue recording without skipping a beat. Burglars beware!
You can reset your password by opening the Snap app and clicking on “Reset Password”. This will send a code to the email associated with the account, which can then be entered to reset the password.
Yes, the Snap is rated IP54 with 100% U.V. protection, which means that it can be used outdoors.
It depends on a couple of factors. Most importantly, Snap can stream in either SD or HD quality. Standard (SD) quality can use up to 1mbps of upload bandwidth while HD quality can use up to 2mbps. Upload consumption can also depend on how your Wi-Fi network is configured. Still unsure? Call us on +61 3 9580 0717.
Snap works on both (dual) Wi-Fi bands. Set up Snap on whichever signal is strongest at your installation location.
To reset Snap, press and hold the reset button located on the outer rim of the light for approximately 10 seconds until the light begins to flash.
Snap is rated at up to 800 lumens at full brightness.
You’ll first want to ensure that your desired installation location has good signal strength. Hold your smart device up to where the bulb will be installed and note how many bars of Wi-Fi signal your smart device has. If it’s low, you’ll need to consider installing Snap closer to your router, getting a router with a stronger signal broadcast, or getting a Wi-Fi repeater to boost your signal.
Also, consider checking your internet speed. Each Snap needs at least 2 mbps (megabits per second) in order to maintain a connection to your network and function properly. Keep in mind that other devices and services take up some of your bandwidth too.
If you’re still experiencing issues, ensure that the bulb’s firmware is updated by going to the About section in the Snap app, tapping “Firmware Update”, and then “Upgrade all” to get the latest version.